Privacy Policy
Helping Hand Foundation is committed to protecting the privacy of individuals who visit and use our website,
helpinghandfoundation.in (“Website”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Website or make a donation.
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Depending on how you use our Website, we may collect the following information:
- Name
- Email address
- Mobile/telephone number
- Postal/billing address
- Donation amount and transaction details
- Information required for issuing donation receipts
- Information voluntarily provided through contact or enquiry forms
- Technical information such as IP address, browser type, device information, pages visited, and date/time of access
- Any other information that you voluntarily provide to us
Payment Information: Payment transactions are processed through authorized payment
gateways/payment service providers. Helping Hand Foundation does not intentionally store complete
credit/debit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment credentials
on its Website.
2. How We Collect Information
We may collect information when you:
- Visit or browse our Website
- Make a donation
- Submit a contact or enquiry form
- Request a donation receipt
- Communicate with us by email, telephone, or other available channels
You may browse most areas of our Website without providing personal information. However, certain services,
including making an online donation, may require you to provide relevant information.
3. Automatically Collected Information
When you visit our Website, certain non-personal technical information may be automatically collected, including:
- Date and time of your visit
- Browser and operating system
- Device information
- IP address
- Pages visited
- Referring website, where applicable
This information may be used for website security, analytics, improving website performance,
and understanding general visitor trends.
4. Cookies
Our Website may use cookies and similar technologies to improve your browsing experience,
maintain website functionality, understand website usage, and improve our services.
Cookies are small data files stored on your device by your web browser.
You may configure your browser to refuse or delete cookies. However, disabling certain cookies
may affect some functionality of the Website.
5. Use of Personal Information
We may use the information collected from you for the following purposes:
- Processing and acknowledging donations
- Issuing donation receipts
- Responding to enquiries and requests
- Communicating with donors regarding their donations
- Providing information about our activities and initiatives
- Maintaining appropriate donation and communication records
- Improving and administering our Website
- Detecting and preventing fraud, misuse, or unauthorized activity
- Complying with applicable legal and regulatory requirements
- Protecting the rights, property, and security of Helping Hand Foundation, our donors, visitors, and others
We may send updates, newsletters, or information about our activities where permitted by applicable law.
You may request to stop receiving non-essential communications from us.
6. Disclosure of Personal Information
We may share personal information only where reasonably necessary for the purposes described in this Privacy Policy.
This may include sharing information with:
- Authorized payment gateways and payment service providers for processing donations
- Service providers who assist us with website hosting, technology, communication, administration, or other operational services
- Professional advisors or service providers where reasonably required
- Government authorities, regulators, courts, or law-enforcement agencies when required by applicable law
We expect service providers handling personal information on our behalf to maintain appropriate
confidentiality and security measures.
7. Payment Security
Online donations may be processed through third-party payment gateways. Payment information may be
subject to the privacy policies and security practices of the respective payment service provider.
Helping Hand Foundation does not request or collect sensitive payment credentials such as UPI PINs,
card PINs, or passwords through email, telephone, or website forms.
8. Data Security
Helping Hand Foundation takes reasonable administrative, technical, and organizational measures
to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the internet or method of electronic storage can be guaranteed
to be completely secure.
9. Retention of Information
We may retain personal information for as long as reasonably necessary to fulfil the purposes for which
it was collected, including maintaining donation records, issuing receipts, complying with applicable
legal, accounting, tax, and regulatory requirements, and resolving disputes.
10. Links to Other Websites
Our Website may contain links to third-party websites or services.
This Privacy Policy does not apply to those third-party websites. We encourage you to review the privacy
policies of any third-party websites before providing them with your personal information.
11. Children’s Privacy
Our Website is not intended to knowingly collect personal information from children without appropriate consent.
If you believe that a child has provided personal information to us without appropriate authorization,
please contact us so that we can take appropriate action.
12. Your Rights and Requests
If you wish to:
- Request access to personal information held by us
- Request correction of inaccurate information
- Request deletion of information where legally applicable
- Withdraw consent where applicable
- Opt out of non-essential communications
you may contact us using the details provided below.
Certain information may need to be retained where required by law or for legitimate organizational purposes.
13. Changes to This Privacy Policy
Helping Hand Foundation may update or modify this Privacy Policy from time to time to reflect changes
in our practices, technology, legal requirements, or services.
Any updated Privacy Policy will be published on this page with the revised effective date.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your
personal information, please contact us:
Helping Hand Foundation
Email: info@helpinghandfoundation.in
Website: helpinghandfoundation.in